TERMS & CONDITIONS

We collect personal information from you, including information about your name and any contact information.

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We only collect this personal information in order to host you as our guests.  

Please visit our Privacy Policy for more information.

You have the right to ask for a copy of any personal information we hold about you, and request any relevant amendments.

If you would like a copy of your information, or for requests for amendments etc. please contact us at hello@chicretreats.com

DEPOSITS:

A 50% deposit is required to secure your reservation.

BALANCE:

Any balance is due 14 days prior to your arrival.  

BALANCE DUE DATES:

Payments and dates due are specified in your Booking Confirmation. Please be aware, if your payment has not been received by 5pm local time on the due date, your booking could be cancelled. Please contact our Chic Retreats team at hello@chicreatreats.com  

Any bookings made within 14 days of arrival require to be paid in full.

GST is included:  Unless specifically stated otherwise.

By making payment for a booking, the Guest confirms acceptance of and agreement to these conditions and terms. Chic Retreats Ltd reserves the right to amend these Terms & Conditions without notice.

CHIC RETREATS LTD reserve the right to release booked dates without further notice if your payment is not received in cleared funds when requested.

Standard Check In - from 3:00pm - 9:00pm

Standard Check Out - from 8:00am - 10:00am

Please contact us if travel times require exceptions, as this helps with ensuring we are mindful of our community.

Check-in and check-out times are specified in your booking confirmation and must be followed to avoid additional charges. 

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Early check-in or late check-out may be possible by agreement with Chic Retreats Ltd.

It is a requirement to leave the property in a clean & tidy condition ready for our Buzzy Bee change over team. 

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Please return all items to cupboard, washing dishes or stack dishwasher & put on cleaning cycle.

All Rubbish must be removed and placed in the relevant part of the Recycling Stations

All moved furniture to be returned to its original location.

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BBQ cleaning:  Please leave the BBQ clean and ready for our next guest.

Please ensure all appliances are turned off, and all doors, windows, gates, pool covers etc are carefully locked.

EXTRA CHARGES:

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Any costs for additional cleaning, rubbish/recycling removal, BBQ cleaning, interior oven cleaning, excessive mess, removing cigarette butts or litter, returning furniture to original location, etc will be at your expense.

Only the people shown on the booking confirmation are permitted on the property unless prior arrangements have been made with the hosts.

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Please ensure required bed configuration is confirmed at the time of booking. E.G.  If single beds /  cot are required.

The number and age range of people staying at, or visiting the property, at any time including children, must not exceed the maximum number stated in the booking confirmation.

No Tents are not permitted. Additional accommodation (e.g. caravans, motorhomes) are not permitted without written permission from Chic Retreats Ltd. at time of booking.

Private or commercial parties, functions, gatherings or events of any kind, or any commercial activities e.g., filming, advertising, events, conferences, are not permitted without written agreement with Chic Retreats Ltd.

Our Neighbours are a valuable part of our community. Please respect their rights to peace and quiet at their homes. Our guests are requested to abide by local noise regulations and ensure noise levels are respectfully monitored. Outside spaces are requested to be vacated by 10pm.

Intrusive or loud music or noise is not permitted at any time.

Pets can be included in your holiday by arrangement and only if specified in your booking confirmation. 

If agreed, our guests provide all relevant pet equipment (e.g., water and food bowls, towels, pet bed, furniture covers), must ensure flea and worm treatments are current, maintain cleanliness at the home and remove any pet feces from the grounds.

Pets must not be left unsupervised and must not disturb neighbor's.

Pets are not allowed on furniture unless covered with clean covers provided by you.

You are liable for pet-related damage and for any additional cleaning, laundry and administration charges that may apply.

Please refer to our Pet Booking Procedure.

A PET Bond is paid separately to any deposit.

This is held in a trust account until the Buzzy Bee Team has completed a full check and clean of property.

Due to the intimate size of our properties, cancellations affect us significantly.

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Our standard cancellation terms are below.

LESS than 30 days or ‘no show’ - 100%;

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31 - 45 days - 50% or first night’s rate, whichever is greater;  and 46 – 60 days - $300 administration fee.

Exception :  1 Dec to 28 Feb / Easter / School holiday / Bank Holiday Dates

when the following penalty applies:

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LESS than 45 days or ‘no show’ - 100%;

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45 - 90 days’ - 50% or first night’s rate, whichever is greater; and 91+ days - $300 administration fee.

If you wish to discuss Cancellation Terms, please contact us with a call or email us at-  hello@chicretreats.com

A security bond is required and will be refunded within 5 business days after your vacating date provided the Property is left in good condition and no deductions are required.

If additional costs are incurred or damage caused, full details will first be provided to you before being deducted from the Security Bond and the balance refunded.

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N.B. Guest liability is not limited to the security deposit amount.

We strongly recommend that you have adequate relevant travel insurance.

Any credit card details you give us for the deposit and guarantee of your accommodation may be used for charges incurred due to cancellation and/or charges not paid for at checkout.

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In either case you agree your act of cancellation is your explicit permission for us to charge your credit card with any cancellation amounts.

Refunds can only be transferred to the original credit card provided for the deposit or payment.

In the unlikely event that Chic Retreats have to cancel a booking due to unforeseen circumstances, we will refund 100% of any payments made.

The Guest named in the booking confirmation, is responsible for the Property and its contents during the booking period and must not sublet or leave the property in the care of any other person.

We may ask you to confirm your identity via scan of an official identity document.

You are responsible for verifying that the property is suitable for your needs and is safe and suitable for e.g., infants, children, elderly, less abled or disabled individuals.

Guests must not engage in any activities that could negatively impact the Owner's insurance coverage.

The property is for temporary & transient short stay holiday accommodation only, and no right to remain beyond the booked dates exists.

You are responsible for the safety of all people and pets at the property, including ensuring that gates, pool covers, and other safety features are properly used, and you must also follow any safety guidelines provided by the Chic Retreats Ltd.

Use of property, its contents and facilities are at the Guests’ own risk. Chic Retreats Ltd are not liable for any resulting loss, damage, or injury.

You must ensure that the Property is secure at all times, locking all windows, doors, gates and pool covers, turning off appliances when vacating or when Guests are not present at the property.

You are responsible for the safe-keeping of the Property and contents and for any damage, loss, or breakage caused by the Guests, visitors or pets, or if the property is left unsecured during the booked dates or when vacating, by any unauthorized person.

Chic Retreats may recover the cost of all repairs or replacements from you.

The Guests are responsible for their personal belongings and vehicles. Chic Retreats Ltd are not liable for any loss or damage. Note that the personal belongings of Guests are not covered by the insurance policies of Chic Retreats Ltd.

Children must be supervised at all times by a responsible adult over the age of 18.

Smoking is not allowed inside or near to any building and is not permitted.

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You are liable for any additional cleaning costs to remove smoking odor's or cigarette butts.

You must return all keys and remote controllers as instructed and must not have keys copied or change or install any locks.

Lost keys or remote controllers, tampering with key safes, or leaving keys in unapproved locations will result in additional charges which may include replacement of all locks and all associated keys.

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A basic minimum fee of $100 plus GST will apply for lost keys or lockouts.

Guests must follow all written & verbal instructions & will keep any pool clean and sanitary & at correct water level.

Guests must not tamper with or alter any settings on the property's appliances, including heating, cooling, or security systems.

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Readjustment costs for any changes made to appliance settings will be at your expense.

For us to remedy issues as efficiently as possible please feedback any problems, faults, breakages or damage can be reported to the Chic Retreats Team immediately.